Privacy Policy — MarketGem

MarketGem ("we", "us", "our") operates the website marketgem.ca. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

Account information: Email address, name when you sign up or log in
Lead form data: Name, email, phone number, interest type, and location preferences when you submit a lead form
Newsletter subscription: Email address, first and last name
Payment data: When you subscribe to a paid plan, payment is processed securely by Stripe. We do not store your credit card information on our servers.

Automatically Collected Information

IP address and browser type
Pages visited and time spent on our site
Referring website or source

2. How We Use Your Information

To provide and maintain our services, including market intelligence reports
To send you magic link emails for authentication
To process your lead submissions and connect you with qualified real estate professionals
To send newsletter updates about the Niagara Region real estate market
To process payments via Stripe for subscription services
To improve our website and user experience

3. Sharing Your Information

We may share your information in the following situations:

Lead referrals: When you submit a lead form, your contact information is shared with our partnered real estate professional (Derek Breton) to facilitate your inquiry
Payment processing: Stripe processes payments on our behalf and has its own privacy policy
Legal requirements: We may disclose your information if required by law

4. Cookies

We use essential cookies for authentication (session cookies). We do not use advertising or tracking cookies. Your session cookie is HTTP-only, secure, and strictly same-site.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.

6. Data Security

We use industry-standard security measures including HTTPS encryption, secure authentication tokens, and secure payment processing through Stripe. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your data
Unsubscribe from marketing communications

8. Contact Us

If you have questions about this Privacy Policy, please contact us at: support@marketgem.ca